Privacy Policy

Effective Date: 2nd October 2025

Introduction Welcome to Civil Connect PLC (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, civilconnect.co.uk (the “Site”), or otherwise interact with our business.

Who We Are Civil Connect PLC is a public limited company registered in England and Wales. Our registered office is located at Cuckoo Wharf, Lichfield Road, Birmingham, England, B6 7SS. We are the data controller responsible for your personal data.

What Data We Collect We may collect and process the following data about you:

Identity Data: Includes first name, last name, and job title.

Contact Data: Includes email address, telephone numbers, and business address.

Technical Data: Includes your IP address, browser type and version, time zone setting, and location, as well as other technology on the devices you use to access this site.

Usage Data: Includes information about how you use our website, products, and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us.

How We Collect Your Data We use different methods to collect data from and about you, including:

Direct Interactions: You may give us your Identity and Contact Data by filling in forms on our Site (such as our contact form) or by corresponding with us by post, phone, or email.

Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions. We collect this data by using cookies (please see our Cookie Policy for details).

How We Use Your Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To respond to your enquiries or provide you with information, products, or services that you request from us.

To perform a contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

We limit access to your personal data to those employees and third parties who have a business need to know.

Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights Under UK data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. You can see more about your rights on the ICO’s website.

How to Contact Us If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: hello@civilconnectplc.com

Postal Address: Cuckoo Wharf, Lichfield Road, Birmingham, England, B6 7SS